Last updated: 28 Oct 2026
Terms of Service for Online Purchases
These Terms apply when you buy a fixed-price legal service from Sun Lawyers through our website. By completing your purchase you confirm you have read and accept them.
1. Who we are
- Provider: Sun Lawyers, trading as Sun Lawyers
- NIF/CIF: B67971481
- Registered office: Carrer la Santamaria 11, Local 18, 03710 Calpe, Alicante, Spain
- Contact: admin@sun-lawyers.com (+34) 965 321 193
2. Services available online
| Service | What’s included | Price (EUR) |
|---|---|---|
| NIE application |
[e.g. preparation of form EX-15, appointment booking, accompaniment or representation]
[€000]
TIE renewal
[e.g. document check, form preparation, appointment booking]
[€000]
Spanish Will
[e.g. consultation, drafting, translation, notary appointment]
[€000]
Power of Attorney
[e.g. drafting, notary appointment, copy for you]
[€000]
Each service page describes exactly what is included. Anything not listed there is not covered by the online price and will be quoted separately before any work starts.
3. Prices and third-party costs
- Prices are in euros and include IVA at 21%.
- Prices do not include costs paid to third parties, unless the service page says so: government fees (tasas, e.g. Modelo 790), notary fees, sworn translations, registry fees, courier costs. We will tell you these costs before they are incurred.
- We may change prices on the website at any time. The price you pay is the one shown when you complete your order.
4. How the contract is made
- You choose a service and enter your name, email and phone number.
- You accept these Terms and the Privacy Policy.
- You are sent to PAYCOMET’s secure payment page to pay.
- Once payment succeeds, we email you a confirmation with your order reference. The contract starts at that moment.
The contract is concluded in English and/or Spanish. We keep a record of your order, which you may request from us.
5. Payment
Payments are processed by PAYCOMET, a regulated payment institution. We never see or store your full card details. If a payment fails, no contract is formed and we will not start work.
6. What we need from you
- Accurate contact details and truthful, complete information and documents.
- Prompt replies to our requests. Delays in providing documents may delay appointments and deadlines that we do not control.
- You confirm that you are 18 or over and entitled to request the service.
7. Timeframes and appointments
We aim to contact you within 1 working day after payment. Government offices, police stations (for NIE/TIE) and notaries set their own appointment availability. We will do our best to secure early dates, but we cannot guarantee them, nor the outcome of any decision made by a public authority.
8. Professional responsibility
Our lawyers act under the rules of the Spanish legal profession and hold professional indemnity insurance. Our liability is limited to the extent permitted by law; nothing in these Terms limits liability that cannot legally be limited.
9. Personal data
We use your data to provide the service, contact you and meet legal obligations, as explained in our Privacy Policy. Your details are stored in our client management system.
10. Complaints, law and jurisdiction
If you are unhappy, contact admin@sun-lawyers.com first; we reply within [10 working days]. You may also contact the Colegio de Abogados de Valencia or your local consumer office (OMIC). These Terms are governed by Spanish law. If you are a consumer, you may bring a claim in the courts of your place of residence.
Refund & Cancellation Policy
You can cancel within 14 days of payment and get a full refund if we have not started work; after that, refunds depend on how much work has been done.
Your 14-day right to cancel
If you buy as a consumer, you may cancel your purchase within 14 calendar days of the confirmation email, without giving a reason.
If you ask us to start straight away
At checkout you can ask us to start work before the 14 days end. If you do and then cancel within the 14 days:
- we refund the price minus a proportionate amount for the work already done up to the moment you told us you were cancelling; and
- once the service has been fully performed, you lose the right to cancel, as you acknowledged at checkout.
What is refunded at each stage
| Stage when you cancel | Refund |
|---|---|
| Within 14 days, no work started | 100% of the price |
| Initial consultation or document review done | Price minus [€00 / proportion of work done] |
| Documents drafted or forms prepared | Price minus [€00 / proportion of work done] |
| Appointment attended, document signed or application filed (service complete) | No refund |
| Government fees, notary fees or other third-party costs already paid on your behalf | Not refundable |
After 14 days
You can still cancel at any time by telling us. We will refund any part of the price for work not yet done, less third-party costs already incurred.
If we cancel
If we cannot provide the service (for example, a conflict of interest or the service is not suitable for your situation), we will tell you promptly and refund 100% of what you paid.
How to cancel
Send a clear statement to [email] quoting your order reference, or use the model form below. To meet the deadline, it is enough to send your message before the 14 days end.
How we refund
We refund within 14 days of receiving your cancellation, using the same payment method you used, at no cost to you.
Model cancellation form
(Complete and return this form only if you wish to cancel.)
To: Sun Lawyers Carrer la Santamaría, 11, Local 18, 03710 Calp, Alicante, admin@sun-lawyers.com
I hereby give notice that I cancel my contract for the following service: _________________________
Order reference: _____ · Ordered on: _____
Name: _____ · Address: _____
Signature (only if sent on paper): _____ · Date: _____
What Happens After Payment
For the thank-you page, the confirmation email and each service page. Replace bracketed timeframes with what the team can reliably meet.
Thank you, your payment has been received. Your order reference is [REF]. Here’s what happens next:
- Straight away: you receive a confirmation email with your receipt, order reference and a copy of our Terms. Not there? Check your spam folder or email admin@sun-lawyers.com.
- Within [1 working day]: a member of our team calls or emails you to introduce themselves and confirm your details.
- Within [2–3 working days]: we send you a short checklist of the documents we need and explain the next steps for your service.
- Appointment: we book the notary, police or government appointment and confirm the date, time and place with you.
- Completion: we let you know when your service is complete and send you any documents or copies.
Our office hours are [Monday–Friday, 9:00–17:00 CET]. Orders placed at weekends or on Spanish public holidays are handled on the next working day.
What we’ll usually ask for
| Service | Typical documents | Typical time to completion |
|---|---|---|
| NIE application | Passport, reason for the NIE (e.g. property purchase) | [2–6 weeks, depending on appointments] |
| TIE renewal | Passport, current TIE, padrón, proof of income/health cover if required | [4–8 weeks] |
| Spanish Will | Passport, NIE, details of your heirs and assets in Spain | [1–3 weeks] |
| Power of Attorney | Passport, NIE, details of the person(s) you are appointing | [1–2 weeks] |
Times depend on appointment availability at notaries and public offices, which we do not control.
Questions? Email admin@sun-lawyers.com or call (+34) 965 321 193, quoting your order reference.